21 Sep Dr Phillip Lee MP Visits Bracknell Area Deaf and Hard-of-Hearing Support Group
Phillip Lee, MP for Bracknell visited Bracknell Area Deaf and Hard-of-Hearing Support Group (BADHOGS), on Monday 19th of September. The meeting aimed at discussing the organisation’s report: ‘Survey of Deaf / Hard of Hearing users of GP services and Survey of Practice Managers’. The meeting also assessed how changes in the NHS, SHA and PCT’s might affect the organization.
BADHOG’s Survey seeks to understand the experience of deaf and hard of hearing (HoH) in the Bracknell Forest area when making appointments with their GP and engaging in consultation with surgery staff and clinicians. It also sought to understand the perspective of Practice Managers in relation to how these patients access GP services. Findings show that a significant majority of respondents (61%) felt that receptionists needed training for dealing with deaf and HoH patients, that there is a low use of the loop systems in surgeries and that generally practice managers were not aware of how to obtain information in formats accessible for deaf/HoH patients.
As a result some key recommendations were to encourage more GP practices to offer a greater variety of making appointments as well as to provide training for reception and medical staff to benefit people who are deaf/HoH. The suggestions made will improve the support of patients who will have an equal level of access to GP services and level of care at the practice surgery.
Dr Lee commented: “The meeting gave me valuable insights into the challenges that deaf and HoH people face living in Bracknell. I will fully support the BADHOGS to make sure that the deaf and HoH are well served by our GP practices.”